On this page we try to answer frequently asked questions from our customers. Is your question not listed? Please email onehappycard@gmail.com.
1. Where is the section to fill in my personal message?
On the 'checkout' page you can write your personal message for your loved one, family member or friend. We will then ensure that your message appears on the inside of the greeting card.
2. Can I choose a delivery time?
We deliver as early as possible in the day, so that the recipient can enjoy his or her greeting card for as long as possible. Moreover, the recipient can then thank you, taking into account the time difference with the Netherlands.
3. On which day is delivery possible?
In principle, we deliver on any day of the year. If you place an order in our webshop, you can choose the desired date in the online agenda. Is your desired date not listed? Then this is unfortunately not available. In that case, look for another date.
4. Where is delivery possible?
We deliver throughout Aruba. Whether you want your greeting card delivered to a hotel, resort, Airbnb, hospital, work or private addresses, we will arrange it! And we do all of this on the date of your choice in Aruba!
5. Can i still order for today?
Email us at onehappycard@gmail.com. Much is often possible in consultation! Greeting cards, helium balloons, flowers or drinks can usually be delivered at short notice.
6. I don't know what kind of gift i want to order. Do you have any suggestions?
In the product category 'Gift package' you will find ready-made gifts for all ages. Take a look right away!
7. Can I order a present which is not available at the webshop?
In overleg is er heel veel mogelijk, maar houd er rekening mee dat ons assortiment leidend is. Stuur gerust een e-mail naar onehappycard@gmail.com
8. How do i write a review?
Click on this link https://g.page/r/CbQshvu6iEPeEAg/review Or go to the webshop, click the product you have orderd. Scroll down to reviews. After the reviews you can start writing your own review. Did you ordered more products or do you want to write an overall review. Choose one product and start writing. We like every review! Thank you in advance.
9. Are you not happy with our products or service?
Email onehappycard@gmail.com and indicate which order/products it concerns. We will contact you as soon as possible to assist you.
10. Why is Onehappycard registered in Estonia?
Onehappycard is als bedrijf ingeschreven in Estland. Dit klinkt misschien een beetje gek, maar de KVK op Aruba heeft als eis dat je op Aruba bent geboren. En dat ben ik niet. Ik ben namelijk in Nederland geboren. Daarna heb ik geprobeerd om Onehappycard in Nederland in te schrijven, maar helaas moet je dan ook in Nederland bedrijfsactiviteiten hebben en ook dat heb ik niet. De enige oplossing was dus om mijn bedrijf in Estland in te schrijven. Dat betekent dat ik voor Onehappycard belasting in Estland betaal, terwijl alle bezorgingen op Aruba plaatsvinden.
11. What about returns and warranty?
We want everyone to be happy with his or her surprise. Send an email to onehappycard@gmail.com if you are not happy with your gift. Together we will then look for a solution.
12. What are Onehappycard's company details?
- Onehappycard OÜ
- Address Lõõtsa 2A, 11415 Tallinn, Estonia
- Registration code 16344457
- VAT number EE102446944
13. Can a company also order from Onehappycard?
That's certainly possible! After payment you will automatically receive an invoice. If your company would like to place a large order, please contact me. A lot is possible in consultation.
14. How can I pay at Onehappycard?
You can pay online with iDEAL, PayPal, Stripe, Mastercard, VISA, Bancontact, Discover and American Express. The currency is EURO or USD.
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